A green energy provider and disruptor in the energy industry needed to accelerate its development effort to broaden its customer base.
The ratio of customer service agents to customers is a measure of how automated a company can be, and this green energy firm took the concept to the next level. Customers are incentivised to self-serve, and the savings in call centre operations were passed on in the form of cheaper gas and electricity bills.
The energy provider wanted to increase automation further, then broaden its operations by taking the concept into the business-to-business market. Finally, it wanted to innovate by providing customers with an app to monitor and control the rates at which their solar energy batteries would either feed into or draw from the National Grid, automatically taking advantage of the prevailing rates, and thereby providing customers with even better value for money.
We helped the business to realise these ambitions by providing a full-stack engineering capability, moving between and across projects to identify and solve problems. We offered detailed advice and support, offering the benefit of our experience in similar projects and related sectors, in addition to providing a direct contribution to the engineering effort.
