An international human rights charity based in London felt it wasn’t getting value for money from its investment in technology.
The board was increasingly concerned about the charity’s ability to deliver on IT. Projects were not being delivered on time and suffered from a lack of a consistent strategy to bridge the different functions within the charity’s work.
The charity required a review of the organisation’s structure along with a review of the portfolio of work to be undertaken, and a new vision for direction and delivery to be devised. They needed an independent voice to be heard at board level and turned to Infinity Works to provide the review. The scope of the review would include recruitment of staff and succession planning for the board members.
In order to clarify the board’s vision, a series of interviews and workshops with the charity’s staff were conducted by Infinity Works, following a VMOST (Vision, Mission, Objectives, Strategy, and Tactics) session that Infinity Works ran with the board. These interviews and workshops led to a detailed set of proposals or “tactics” that the charity could implement over time, leading to tangible improvements in the integration of the charity’s technology function into their streams of work.